Customer Relations Administrator
Sparrow Early Learning Support Office
Murarrie based role with 1 WFH day a week
Full Time Position
At Sparrow Early Learning we are a professional early childhood education team dedicated to creating quality, child-led learning programs where children feel valued and safe. Our guiding principles are to Inspire, Nurture and Grow. We adopt a holistic approach to children’s learning through our Reggio Emilia inspired environments, rituals, and experiences.
We are looking for an exceptional customer relations superstar who
- is passionate about what you do and the important role that you play in the business
- will provide the best possible first impression to future families
- can work closely with our services to achieve enrolment goals
Key Responsibilities will include:
- Accepting, contacting, and managing incoming leads
- Assisting our Services achieve increased occupancy levels through lead nurturing and management.
- Assisting new families with information about Sparrow Early Learning and booking tours.
- Maintaining Customer Relations systems and processes to enhance the customer’s experience.
- Maintaining a thorough knowledge of the business, fees, policies, and programs as well as an understanding of how this information impacts our families and centres.
- Conduct waitlist reviews and assisting with opening vacancies
- Providing system training to our service and support staff
- Ensuring all information recorded internally and on 3rd party platforms is accurate.
- Providing general administrative responsibilities.
What you’ll need:
- Previous experience in an in-bound call Customer Relations role
- Knowledge of the Early Childhood Education industry – previous experience in Childcare Administrator or Childcare Leadership highly regarded
- High level of attention to detail teamed with organisational and time management skills
- Professional and friendly phone manner and the ability to deliver outstanding customer service
- Strong written and verbal communication skills
- Ability to work within a team environment as well working independently
- Proficient in computer skills and Microsoft Office Suite (MS Word, Excel and Outlook) is an advantage
- Experience with a CRM software
- Valid Working with Children/Blue card
The Sparrow Benefits:
- Flexibility: Work from home Wednesday
- Financial Satisfaction: A competitive salary package will be offered to the preferred candidate.
- Generous incentives: We offer up to 95% Childcare Discount for all staff*, Paid Birthday leave*, 4 weeks Annual Leave, access to rewarding Referral Programs.
- Recognition: We reward for outstanding efforts with our monthly recognition programs
- Culture: We love Team Building Celebrations! Sparrow is more than a workplace. When joining Sparrow, you will become part of the family. We nurture a warm and inclusive culture where everybody feels valued and finds joy in coming to work each day.
When joining Sparrow, you will become part of the family. We nurture a thoughtful, collaborative, and inclusive culture where everybody feels valued
We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.
At Sparrow, we are an equal opportunity employer that is proud of our inclusive and diverse work environment.