Skip to content Everything you need to know
Your go-to guide for joining the Sparrow Early Learning family. Discover helpful details about childcare enrolment, the Child Care Subsidy (CCS) and tips to ensure a smooth, supported transition into our early learning centres.
Enrolment Process
Our simple enrolment process helps you get to know our centres, educators and the Sparrow Way so you can feel confident at every step of your childcare journey.
Affordable Quality Care
The Child Care Subsidy (CCS) helps reduce the cost of childcare for eligible families, with payments made directly to your provider so you only pay the gap fee. At Sparrow Early Learning, we understand how important it is for families to access this support. Below, you’ll find a simple guide to help you understand, calculate, and claim your CCS entitlements.
Connected Every Step of the Way
At Sparrow, we’re more than just childcare – we’re a community that values the special partnership between families and educators. We’re here to make your experience easy, connected, and full of joy as we nurture your child’s early learning journey together.
At Sparrow, we believe that families are at the heart of every child’s learning journey. Communication and connection with you are crucial as we work together to support your little one’s growth, confidence, and sense of belonging.
To make it easy to stay connected, we use StoryPark – a secure online platform that gives you a daily window into your child’s world. You’ll receive updates about their meals, rest times, toileting, and the special learning experiences they’ve enjoyed throughout the day. It’s a beautiful way to share in their moments of wonder and discovery, no matter where you are.
We know family life can be busy, so we’ve partnered with ChildcareNow to make managing your childcare simpler and more flexible. Through the easy-to-use mobile app, you will be able to:
Helpful Information
Please contact the Sparrow Family Engagement team to discuss current availability at the centre of your choice on 1300 441 441
Two weeks of fees are required to be paid before your child’s first day. Thereafter, fees are to be paid two weeks in advance. We charge for bookings on every operating day, whether your child is in attendance or not. We do not require an enrollment or waitlist fee.
You can opt to be added to a waitlist if a position at your preferred centre is unavailable. The waitlist time will vary from centre to centre. Once you are listed on our waitlist, we will contact you as soon as a position becomes available for your family.
There is no minimum number of days your child must attend a Sparrow centre. Attending more frequently can help children become familiar with routines, feel secure, and approach each day with confidence and comfort as they learn what to expect on their childcare days.
Subject to availability, we offer a range of flexible session times. Our Service Manager will work with you to determine what will work best for your family.
Sparrow Early Learning supports the Australian Government’s immunisation recommendations for children attending early learning services.
Before your child’s first day, families are required to provide the Service Manager with a current Immunisation History Statement or vaccination certificate. Families must also notify the Service Manager of any future immunisations so records can be kept up to date.
Under the Public Health Act 2005 (QLD), immunisation legislation in Queensland allows discretion in relation to enrolment and attendance. In accordance with this legislation, Sparrow Early Learning Queensland services accept the enrolment and attendance of children who are not immunised by parental choice, who are on a recognised immunisation catch-up schedule, or whose immunisation status is unknown.
For health and outbreak management purposes, children with an unknown immunisation status are recorded as not immunised. During a declared public health event or outbreak, exclusion or additional requirements may apply in line with public health directions.
Families should be aware that while Queensland legislation permits enrolment and attendance, Australian Government requirements under No Jab, No Pay may affect eligibility for Child Care Subsidy (CCS) and other family assistance payments. Families are responsible for ensuring their child’s immunisation status is accurately recorded on the Australian Immunisation Register.
We love having siblings attend our centres and often you’ll find there are additional benefits for your siblings attending together, however there is no discount available for multiple children attending.
Children grow rapidly in their early years, and rest is essential. We believe children should be allowed to rest and sleep when and for as long as they need to throughout the day. To ensure home life is not impacted, please speak to our Educators about your child’s rest and sleep needs including individual calming and soothing techniques.
We follow strict SIDS recommendations and babies are assigned their own cot accordingly.
To best control infection, we ask that you do not bring your child to the centre if they feel unwell. The best place for them is at home, where they can rest and recover faster. If your child becomes ill at one of our centres, you will be contacted immediately and asked to collect them.
Depending upon the nature of the illness, you may be asked to provide medical clearance before they can return.
A list of common infectious illnesses and their exclusion periods is available in every centre’s foyer. If there are any reported cases of infectious illnesses at our centre, we will notify you immediately to be aware of any symptoms and take appropriate preventative steps.
All of our childcare centres are breastfeeding-friendly environments. Mothers are welcome to breastfeed their child at any time. You are also welcome to:
At Sparrow Early Learning, we promote good nutrition and healthy food habits at all our centres. You can discover the kind of chef-made, nutritious menus we offer during Day In The Life at Sparrow.
We aim to cater for all special dietary requirements and specific cultural or religious practices. If your child has any dietary requirements, please provide us with the details on your enrolment form and inform our Service Manager of any changes. We are required by legislation to ensure the provision of healthy foods and drinks meet the requirements for children according to the Australian Dietary Guidelines. At most of our childcare centres, our meals are prepared by our on-site Chefs. They follow strict licence requirements in line with the Food Safety Program and compliance with Food Standards.
Please speak to the Service Manager of your chosen Sparrow Early Learning Centre for individual centre requirements.
Starting at one of our centres is an exciting time for you and your child; however, it can also be an anxious one. Before your child’s first day, an orientation visit will help familiarise you and your child with the childcare centre and introduce you to our Educators.
Depending on your child’s needs, your orientation might be a quick visit the day before or a series of short visits leading up to the first day. It may also involve shorter days once the child has started to ease them into the routine.
Subject to availability, we offer a range of flexible session times. Our Service Manager will work with you to determine what will work best for your family. We also offer casual days (when available) via the ChildcareNow app.
A detailed list of what you need in order to prepare for care are included in our Enrolment Process.
By attending a Sparrow Early Learning Centre, your child will be provided with engaging educational programs, learning environments and activities that inspire curiosity, imagination and a lifelong love of learning. Check out a Day In The Life at Sparrow to understand more about your child’s experience at Sparrow.
When you enrol at our centre, we will request that you provide us in writing with an authorised person we can contact. An authorised person might be one of your child’s grandparents or a close family friend you trust to discuss your child’s details and pick up your child if need be.
To ensure your child is protected, it is vital that you keep details about authorised persons up to date. Any person attempting to collect a child will always be asked to produce photo identification to confirm they are an authorised person.
Begin Your Sparrow Journey
Book a tour to learn more about what makes each Sparrow Early Learning centre unique.
